Automated email replies

Your business email, answered straight away

Novantrek sets up an assistant that answers your customers' common questions with your own replies, in several languages, and passes sensitive cases to you with a summary.

Ask for a proposal See how it works

From €490 set-up + €19/month + VAT. Fixed quote after a free analysis.

What it solves

Your customers looked after, even when you are busy

While you are with a customer, or outside opening hours, emails keep arriving. With automated replies every message gets an answer, and you only look at what really needs a person.

  • The usual questions

    Opening hours, prices, how to book or how to get there: answered straight away with replies you have approved.

  • Anything the templates do not cover

    An AI writes the reply using only your texts (prices, terms, catalogue), and a check reviews it before it is sent.

  • Sensitive cases go to a person

    Refunds, complaints, legal matters or someone asking to speak to a person: the customer gets an acknowledgement and you get the case with a summary.

  • Payments and delivery

    When someone wants to buy, they receive a payment link at your listed price and, once paid, the digital product.

How it works

From your first email to an assistant that replies

  1. Free analysis

    Tell us which questions you get, in which languages and how you answer them now. There is no charge.

  2. Your replies, approved by you

    We prepare the replies to common questions and a knowledge base from your texts: prices, opening hours and terms. You review them before they are used.

  3. Trial run with real emails

    Before going live, whatever would go to your customers comes to you first so you can check it.

  4. Up and running

    Your email answers on its own. Anything that needs a person reaches you with a summary, and you reply from a dashboard.

From €490 set-up + €19/month + VAT. You receive a fixed quote in writing after a free analysis.

What is included

Everything your email needs to answer on its own

  • Instant answers to common questions, with texts you approve
  • AI replies for everything else, using only your business information
  • A check before every reply: prices, timescales, links and contact details must come from your texts
  • Spanish, Galician, English, Portuguese, French, German and Italian
  • Refunds, complaints, legal matters and requests to speak to a person always go to you, with a summary
  • Payment links at the amount in your price list, and delivery of the digital product once paid
  • A note on every automated reply saying it was prepared by an AI assistant, as the EU AI Act requires
  • A copy of every email in your inbox, so you have everything
  • A dashboard with pending messages for you to answer, with a draft ready if you want one
  • Filters for auto-replies, newsletters and email loops

Frequently asked questions

Questions about automated email replies

What if the assistant does not know the answer?
It only uses the information you give it: your texts, your prices and your terms. Before it goes out, every reply passes a check; if something does not add up, the email is held, the customer is told they will hear back soon and it comes to you to answer.
What happens with complaints, refunds or legal matters?
They always go to a person. The customer gets an acknowledgement that their case is being reviewed, and it reaches you with a summary so you can decide how to reply. The same happens when someone asks to speak to a person.
Will my customers know an AI is replying?
Yes. Every automated reply says so, as the EU AI Act requires. And anything you send from the dashboard with the assistant's help can carry a note that a person has reviewed it.
Can it take payments and deliver products?
Yes. When someone wants to buy, the assistant sends a payment link at the amount in your price list. Once the payment is confirmed, it delivers the digital product, such as a download or an access link.
Do I have to change my email address?
You keep your contact address. For the assistant to handle it, the email that reaches it, or a subdomain we choose with you, is routed to the system, and you get a copy of every message. During the analysis we check where your email is hosted and choose how to connect it so the rest of your mailboxes stay as they are.
How much does it cost?
From €490 set-up + €19/month + VAT. After a free analysis you receive a fixed quote in writing, based on your common questions, your languages and whether you want payments and delivery.

Tell us what your customers ask you

Write to us about your business and the questions that keep coming up in your inbox. We reply with a proposal after a free analysis, with a fixed quote in writing.

Tell us what they ask

Your email opens with a prepared message to complete. You can also write directly to info@novantrek.com.